FAQ about hostels
What is a hostel?
Hostel is a budget hotel for young travelers. The main difference from the mini-hotels is that the amenities in hostels are usually shared in dorm rooms. Guests can book not only a whole room, but just a bed, usually a bunk bed in a dormitory room (dorm). In addition, hostel is a sociable kind of accommodation with nice atmosphere, where people meet and make friends with each other.
Is there Wi-Fi in the hostels? Is it free?
All our hostels provide an access to the internet via wi-fi and it is free of charge. You can easily connect using your laptop, smart phone or any other device. Wi-fi is free for our guests, but protected by a password, which is provided at the reception.
In addition, the hostels have computers for the guests, through which you can also go online.
Is the linen included in price?
Yes, bed linen and towels are included in price. If you find the towel too small, you can ask for a bigger one at the reception.
The board games, X-Box, TV, hair dryer and iron are also included in price (Xbox is optional in some cities represented in the ‘Dostoevsky’ hostel chain)
What are the main rules in the hostel?
Курение в хостеле запрещено, распитие спиртного также запрещено.
Is it allowed to smoke in the hostel?
It is not allowed to smoke inside the hostel. Please, feel free to ask on the reception where the smoking area is.
How do I book the accommodation?
How do I pay for accommodation?
You can pay cash or by card upon your arrival. Large or long-term arrivals are kindly requested to make an advance payment of 20% of the total cost. In case you need invitation for your Visa to Russia, please pay 100% in advance and after that, apply for invitation.
Можно ли заказать завтрак в хостеле?
В некоторых из хостелов сети (например, Омск), вы можете заказать номер с завтраком и без. В большинстве хостелов мы предоставляем кухню для самостоятельного приготовления еды.
How far is the hostel from the airport, train/railway/bus station?
Usually our hostels are located close to the center or to the convenient transportation. The detailed information on the hostel location can be found by selecting the desired city here.
Do you make invitation for applying for Visa to Russia?
Do the hostels make registration in migration office for foreign guests? What documents are needed? How much time will it take?
We do make the registration for our foreign guests during the dates of stay. The documents required for the registration are: passport copy (page with photo), visa and migration card, which is issued on the entrance to the country. The registration is made on the weekdays within one working day from arrival. The working hours of the migration office depends on the city you are staying.
How do I navigate in the city? Do you give a city map?
On the reception you can get advice on where to dine, where to go and the best way to reach the destination. We suggest you to install the 2GIS application, this is the most convenient map that contains catalogue of all companies in the city and all means of transport (there is an English version). Also at the reception you can get a city map in English.
Does the hostel organize leisure time for the guests?
We can help you with information about events in the city, excursions, museums, sights, shopping malls nearby. Also, you can enjoy evenings in the hostel - sometimes we make dinner together, organize live music events or board games play.
Do you have amenities (shower, WC) in the rooms?
Amenities are common to all guests. Shower and WC in the room are very rare exception. Please, check the details on the page of the particular hostel you'd like to book.
Do you have utensils in the hostel?
The kitchen in the hostel is fully equipped with cooker, microwave, refrigerator, pans, dishes and other utensils for all the guests.
I am uncomfortable to sleep on the top bunk. Can I have a specifically lower bed?
When you book your room please share your preferences with us and we will do our best to provide you with the service you ask!
What time is the check-in and check-out?
Check-out time is 12.00, check-in time is after 12:00. But you can leave your luggage and stay in the common area for free until 21:00.
Can I arrive early in the morning and immediately move into the room?
It is possible, but in this case you should book a day before and pay the cost of half day. Otherwise we can check you in at 12.00
Can I stay in the hostel with pets?
In some cases we allow pets. All the necessary information in your particular case can be obtained from the administrator while booking.
Can I stay with children?
Children under 5 years are allowed to stay free of charge. Please note that we do not provide extra beds for children, the child will sleep on the same bed with a parent. In this case it is better to book double bed or sofa. Children aged 5-17 years are paid full price.
Does the hostel provide some excursions for the guests?
Do you accommodate big groups? What are the conditions?
We provide discounts for groups from 5 to 60 people depending on the duration of their stay and the capacity of every hostel. For more information, please contact by phone or mail the hostel in the city you need (choose city here).